Walk through these numbers together. Adjust the inputs to match their actual firm size and rates, and let the total speak for itself.
Two callers a week, per professional, given twenty-five minutes of free legal advice before a costs agreement is ever signed.
Roughly one hour a week, per professional, spent redoing or chasing files that should have moved through the process on their own.
When people don't return your call or email, they've ghosted you — for any number of reasons. Two warm leads or referrals a month, per professional, go quiet before ever being billed. At a conservative $1,800 per matter, it mounts up fast.
Most firms don't have all three. If two sound familiar, you're already leaking well into six figures a year. These are the classic examples we've heard from Principals over the years — not the only ones. Yours might look different, but they're rarely any less costly to your business.
Reputational damage compounds over time — especially when a problem that means little to you means a great deal to your client: the email enquiry that never got answered, the call that never got returned, the update they never received. In our experience, that hidden cost often runs two to four times higher than the number above.
Likely outcome over the next 2–3 years, if left unaddressed.
You can never bring this number to zero — we are all human. But with defined promises and trackable processes that fulfil those promises, you will reduce your losses by more than 50% within a year.
